IT process assessment studies are aimed at aligning business processes with current technology.
Owing to routine changes in business strategy and rapid advances in technology, call center services and processes often are mis-aligned and lag behind the fast-changing and evolving business landscape. ASC can help by identifying specific actions, costs and resources necessary to re-align business goals with technology.
ASC provides services aimed at:
- Technology Assessment and Customer Service Strategy
- Evaluation of outsourcing services
- Cost reduction in BPO / CRM customer service centers
- Process improvement to align web, chat, social media services with business goals