ASC can help dramatically reduce costs for document search and creation time by scanning your paper documents and converting them into digital electronic formats that are searchable for easy retrieval.
Original documents may be printed training materials, brochures, reference materials, knowledge base items and more. Text as well as images can be transformed to digital format. eSmart OCR software is used to search for key words to zero in on desired text or subject matter.
The resultant cost savings will more than pay for the cost of conversion several times over What’s more, you can add the resultant text to your knowledge base so that your call center staff as well as other departments can instantly retrieve reference material while answering calls from customers, or performing research tasks where responses need to be sent to clients.