Anchor Systems Corp.

Anchor Systems is a premier services firm specializing in assisting clients optimize their investments in contact center operations and in providing treatment for veterans by clinical psychologists.

Solutions We Provide

Government Solutions

Anchor Systems Corporation (ASC) is a women-owned minority business, certified by SBA and as a SWAM by the Commonwealth of Virginia. ASC provides custom IT solutions.

Intrective Voice Response

Among the most tried and tested technologies for the cost reduction in the call center service area is Interactive Voice Response (IVR).  ASC has best capabilities implementing IVR solutions.

Project Management

ASC’s project managers are certified PMP, PMI, ITIL or equivalent. Based on the complexity of your operations, ASC will staff an appropriately qualified project manager.

Digital Document Conversion

ASC can help dramatically reduce costs for document search and creation time by scanning your paper documents and converting them into digital electronic formats that are searchable for easy retrieval.

Subject Matter Expertise

ASC will place the best qualified contact center staff at all levels of contact center operations and management.  ASC is ready to deliver specialized skills.

IT Process Assessment

IT process assessment studies are aimed at aligning business processes with current technology. Owing to routine changes in business strategy and rapid advances in technology call center services.

ASC Provides Professional Call Center Services Covering The Entire Spectrum Of Call Contact Center Operations. This Includes:
  1. Staffing Services – Subject Matter Experts and Agents (CSRs)
  2. IVR / ACD Scripting
  3. Intelligent Call routing and CTI
  4. Workforce Management, Forecasting and Operations
  5. Recording and retrieval of Voice and Data
  6. QA Monitoring, Calibration
  7. Chat, email, social media
  8. VoIP Integration of Voice/Data
  9. Inbound / Outbound Voice and Data
  10. Document Conversion: Paper-To-Digital
  11. Web Integration
Our Clients